FAQs
- How do I turn an online Quote into an Invoice? How do I order Mosio?
- How do I create a Storyline in a different language?
- How do I copy, export or delete a Storyline?
- What are the various account logins and permission levels?
- Does Mosio offer SSO (Single Sign-On) integration?
- Is Mosio TX-Ramp Certified?
- How do I avoid spam filters in my text messages?
- Why is it one text line/texting number per project?
- How to participants opt out of receiving text messages? Can we see when they do?
- SMS Messages and Segments - What are they?
- How Do We Port Texting Numbers to Mosio?
- Does Mosio work with REDCap?
- Does Mosio work in other countries beside the U.S.?
- Do you offer a free trial of the service?
- Do you have information we can send to our IRB?
- Is Mosio HIPAA Compliant?
- Is there a minimum license period?
- Can we text mobile photos or images?
- Do you support multiple languages?
- Do we get a local texting number?
- Do you have a sample CSV file, showing the format of the data output?
- Do you have screenshots or can you walk through the process of registering a new participant into the system / onboarding process?
- Do the text messages come from a fixed number for everyone, and is there a format for the text messages?
- Do they ever get flagged as junk messages, and is there a way around that? (E.g. having the participants enter in the phone number where texts are coming from as a known contact)
- Can clients create a customized report? What would be the cost of this report?
- Does the system track whether text messages were successfully delivered to participants?
- Do we need to have your Development team create or udpate the surveys?