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  1. Mosio Mobile Messaging
  2. Mosio for Research
  3. FAQs

FAQs

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  • Does Mosio work with REDCap?
  • Does Mosio work in other countries beside the U.S.?
  • Do you offer a free trial of the service?
  • Do you have information we can send to our IRB?
  • Is Mosio HIPAA Compliant?
  • Is there a minimum license period?
  • Can we text mobile photos or images?
  • Do you support multiple languages?
  • Do we get a local texting number?
  • Do you have a sample CSV file, showing the format of the data output?
  • Do you have screenshots or can you walk through the process of registering a new participant into the system / onboarding process?
  • Do the text messages come from a fixed number for everyone, and is there a format for the text messages?
  • Do they ever get flagged as junk messages, and is there a way around that? (E.g. having the participants enter in the phone number where texts are coming from as a known contact)
  • Can clients create a customized report? What would be the cost of this report?
  • Does the system track whether text messages were successfully delivered to participants?
  • Do we need to have your Development team create or udpate the surveys?

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