FAQs
- Does Mosio work with REDCap?
- Does Mosio work in other countries beside the U.S.?
- Do you offer a free trial of the service?
- Do you have information we can send to our IRB?
- Is Mosio HIPAA Compliant?
- Is there a minimum license period?
- Can we text mobile photos or images?
- Do you support multiple languages?
- Do we get a local texting number?
- Do you have a sample CSV file, showing the format of the data output?
- Do you have screenshots or can you walk through the process of registering a new participant into the system / onboarding process?
- Do the text messages come from a fixed number for everyone, and is there a format for the text messages?
- Do they ever get flagged as junk messages, and is there a way around that? (E.g. having the participants enter in the phone number where texts are coming from as a known contact)
- Can clients create a customized report? What would be the cost of this report?
- Does the system track whether text messages were successfully delivered to participants?
- Do we need to have your Development team create or udpate the surveys?