FAQs
- How does Mosio handle opt-outs?
- How do I create a Survey in a different language? (Spanish)
- If we go over our allotted messages, are we automatically billed?
- Can we send a survey via text message to someone every day, week, or month?
- Our legal department wants to revise your terms and conditions. How do we go about doing that?
- Do we use our own mobile phones? Or a "study phone" with Mosio?
- How do we update a participant phone number?
- How do Mosio Demo Days work? What can we expect?
- We are receiving texts from a random number. What is happening? How can we stop it?
- Can I move a Project to another Account Plan?
- What do we get with Setup Assistance Services?
- How do I edit or delete an appointment reminder?
- How do I turn an online Quote into an Invoice? How do I order Mosio?
- How do I create a Storyline in a different language?
- How do I copy, export or delete a Storyline?
- What are the various account logins and permission levels?
- Does Mosio offer SSO (Single Sign-On) integration?
- Is Mosio TX-Ramp Certified?
- How do I avoid spam filters in my text messages?
- Why is it one texting number / text line per project? Can we use a texting number for multiple projects?
- How to participants opt out of receiving text messages? Can we see when they do?
- SMS Messages and Segments - What are they?
- How Do We Port Texting Numbers to Mosio?
- Does Mosio work with REDCap?
- Does Mosio work in other countries beside the U.S.?
- Do you offer a free trial of the service?
- Do you have information we can send to our IRB?
- Is Mosio HIPAA Compliant?
- Is there a minimum license period?
- Can we text mobile photos or images?