Mosio Surveys - Configurations and Unresponsive Actions (Nudges)

Found on This Page

Survey Configurations and Unresponsive Actions (Nudges)

1. Survey Configurations
2. Survey Unresponsive Actions (Nudges)

Watch a Video: 
Surveys - Unresponsive Participant Actions (Nudges, Notifications, Alerts, and Completions)

1. Mosio Survey Configurations

The numbered items in Image 1 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.

Image 1: Survey Configuration

 

 

---

1. ERROR_RESPONSE - Global Error Message For Your Survey

1. Description: The description of the Value.
2. Value: Add the message you would like to be sent when a participant does not enter an answer that is allowed for a question type.
3. Update: Click this button to save the Configuration.
4. Delete: Click this button to delete the Configuration.

2. SURVEY_FINISHED_RESPONSE - Message Sent When Survey is Complete

1. Description: The description of the Value.
2. Value: Add the message you would like to be sent when a participant completes your survey.
3. Update: Click this button to save the Configuration.
4. Delete: Click this button to delete the Configuration.

2. Mosio Survey Unresponsive Actions (Nudges)

The numbered items in Image 2 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.

Image 2: Survey Unresponsive Actions (Nudges)

 

---

1. Hours

1. This is the amount of time since the last activity in your Survey. Your Unresponsive Action will trigger when this time mark is reached.
2. Set the time in hours, examples include 1.0, 2.5, 0.5

2. Action

• Action Dropdown:

1. Email Admin: Send email to the email address set in the ADMIN_EMAIL configuration.
2. Alert: Set a message (nudge) to remind your participant to complete the survey.
3. Alert + Resend Question: Send alert and the last unanswered question to the participant.
4. Resend Question: Send last unanswered question to the participant.
5. Complete: Close the current survey, future participant messages will not be part of this session.

3. Value

1. This field is used to add a message for an Action that requires it.

4. Update

1. When a change is made to an Unresponsive Action, the Update button must be selected to save change.

5. Delete

1. To remove an Unresponsive Action, the Delete button must be selected.

6. Add Unresponsive

1. Click this button to add an Unresponsive Action.
2. Multiple Unresponsive Actions can be added for a Survey. (some users may send a nudge first and then set the survey to complete if a participant does not finish the survey after a set time period)