Using Surveys for Compliance Confirmation (Have participants reply to let you know they've completed an action.)

Storylines are great for sending automated text messages with information or as reminders to complete an action.

But what if you want the participant to confirm that they have completed the action? Send the action as a one question Y/N text message survey. Using Mosio SMS surveys this way you can implement nudge reminders as well. The video below explains more.

Transcript:

0:01 Alright, we're going to talk about what I call compliance confirmation reminders. So with storylines, storylines are great for automating messages in the system and so you can send an alert or a message if you need someone to confirm that they've taken action.

0:16 Then what you can do on the MOSIO side of things is actually you'll do a survey inside of MOSIO where you're having them confirm that they've actually taken that action.

0:25 So for example, if you want them to take their medicine, fill out a journal, click on a link, and you just, need them to do that, that would be an alert.

0:35 If you want them to take their medicine, complete a journal, or click on a link, and then reply to let you know they've done so, then that would be a one question survey inside of MOSIO.

0:46 The benefit of doing that is that you can then send those individual surveys. You can send the command, the request the action or the link in a survey, and then you can also use nudges or unresponsive participant actions.

1:02 So let's say you wanted to use, let's say you wanted to send a link to external software data capture software.

1:09 You could send that link as a survey question and say, hey, it's time to take your, it's time to complete the survey.

1:16 Please reply why to let us know you've done so. And then they reply why after either after they click the link, after they take the survey you could actually set up a nudge.

1:25 So if they haven't replied why to let you know that they've done so, then you could say, hey, if they haven't done it in two hours, then you can send an alert, resend the question, email staff, all the normal survey functions.

1:37 Inside of MOSIO exists. So in this capacity, you're not using MOSIO for data collection purposes, you're actually using the surveys for them to confirm that they've complied, that they've been adherent with the activities or the actions that are required in that particular study.

1:53 We're getting tracking, but some clients are interested in knowing that the subjects did the thing that they need them to do, and it could be applied to any number of actions that you need over the course of the study.