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SMS Surveys for Research Studies: Mosio Survey Dashboard Overview

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Collecting participant-reported outcomes via text message is one of the most effective ways to gather real-time data in clinical research. Mosio's SMS survey platform lets research teams create, send, and monitor text message surveys — supporting ePRO (electronic patient-reported outcomes), ecological momentary assessment, and other data collection needs without requiring participants to download an app. This guide walks through the Mosio survey dashboard, including the reporting navbar, send controls, question controls, and editing functions.

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Surveys - Overview

  1. Reporting NavBar
  2. Send Controls
  3. Question Controls
  4. Edit Functions

 

 

1. Reporting NavBar

The numbered items in Image 1 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.

 

Image 1: Reporting NavBar
 
screenshot_-_survey_reporying_NavBar.png
 
  1. Edit Survey: Open the survey for editing.
  2. User Overview: Report page showing all survey participants status and survey results.
  3. Graphs: Report page showing all survey questions with answer results in graph form.
  4. survey_-_survey_reports_button.png Survey Reports - choose one of the following report options:
    • User Responses - Page with all participant responses.
    • User Responses (30 days) - Page with all participant responses, last 30 days displayed.
    • Export User Responses [CSV] - All survey responses export.
    • Export User Responses (30 days) [CSV] - All survey responses export, last 30 days.
    • Export Responses Single Row [CSV] - All responses are listed 1 per row.
    • Export Responses Single Row (30 days) [CSV] - All responses are listed 1 per row, last 30 days shown.

 

 

2. Send Controls

The numbered items in Image 2 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.

 

Image 2: Send Controls
 
screenshot_-_send_survey_controls_cropped.png
 
  1. Phone: Add the mobile number of the participant.
  2. Participant ID: This is your internal identification number for the participant (optional).
  3. Send: Select when you are ready to send the survey via SMS to your participant.

 

 

3. Question Controls

The numbered items in Image 3 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.

 

Image 3: Question Controls
 
screenshot_-_survey_question_controls.png
 
  1. Expand All/Collapse All:
    Expand All: Opens the editor for every question in your survey.
    Collapse All: Closes the editor for every question in your survey.
  2. screenshot_-_1_symbol.png: Survey question number. (survey question is pictured in box in screenshot)
  3. Question Controls:
    Edit: Opens the editor for the specific question.
    Move To Start: Sends the selected question to the first position.
    Move Up: Sends the selected question to the previous position.
    Move Down: Sends the selected question to the next position.
    Move To End: Sends the selected question to the last position.
  4. Delete: Removes the selected question from the survey.
  5. Add Question: Select to add a new question to the survey.

 

 

4. Edit Functions

The numbered items in Image 4 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.

 

Image 4: Edit Functions
 
screenshot_-_survey_edit_functions.png
 
  1. Question: Input your survey question.
  2. Add Image: Select this to add an image to you question, Image Manager must have images to use this function.
  3. Error Message: (optional) Set an error message for this question. (Overrides global error message)
  4. Type: Select the question type. (see Mosio Surveys - Question Types)
  5. Update: When any changes are made to a question, select this to save changes.

Frequently Asked Questions

Q: How do SMS surveys work for clinical research data collection?

A: Mosio sends survey questions to participants via text message. Participants respond by texting back their answers. The system supports multiple question types, validates responses, and can send nudges to participants who haven't completed the survey. All responses are available in real-time reports and CSV exports.

Q: Can I use Mosio for ePRO (electronic patient-reported outcomes)?

A: Yes. Mosio's text message surveys are well-suited for ePRO data collection. Participants answer survey questions via SMS on their own phones — no app download or special device required — making it easy to capture patient-reported outcomes in real-world settings.

Q: What reporting options are available for SMS survey data?

A: Mosio provides multiple reporting views including a User Overview showing all participant statuses and results, graphical reports of answer distributions, and several CSV export options — including all responses, last-30-day responses, and single-row exports for easy analysis.

Q: Can I control when surveys are sent to participants?

A: Yes. The survey dashboard includes send controls that let you manage survey delivery. You can also configure nudges — automated follow-up messages sent to participants who have not responded within a set time period — to improve completion rates.

Looking for a simple way to collect ePRO data and survey responses via text message? Visit our plans page to learn more or join our virtual office hours to see Mosio surveys in action.

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