TextChat: How To Respond To Incoming Messages

Once you login, you'll see the Text Chat screen.  This is where peer-to-peer texts will be sent.

The default setting is Viewing Unanswered First, meaning any messages that are unanswered or require follow up will float to the top.

To change the order in which messages are viewed on the microboard click Change and View Chronologically.

When responding to a message you are able view the full conversation and participant contact details. Click the answer button within the message you are responding to.

Enter the response in the text box provided (160 characters) or select one of your answer templates then Send.

Return to the microboard and you can view the two-way conversation.

Admin users will receive email notifications when a participant responds to the text.  The link provided will take you directly to the microboard conversation, where you can engage in a two-way conversation with participants.



The default setting is Viewing Unanswered First, meaning any messages that are unanswered or require follow up will float to the top.

To change the order in which messages are viewed on the microboard click Change and View Chronologically.