TextChat - Message Management: How to Change Views and Add Internal Comments
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TextChat - Message Management - How to Change Views and Add Internal Comments
1. Viewing Unanswered First
The numbered items in Image 1 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.
Image 1: Viewing Unanswered First
- Viewing Unanswered First: When "Viewing Unanswered First" is displayed, the last unanswered message in the conversation will be shown at the top of the list. All other unanswered messages/conversations will be displayed below in chronological order.
2. Viewing Chronologically
The numbered items in Image 2 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.
Image 2: Viewing Chronologically
- Viewing Chronologically: When "Viewing Chronologically" is displayed, your messages/conversations will be shown with the last sent/received message at the top of the list. Your other messages and conversations will be displayed in chronological order on the list.
3. Conversational View
The numbered items in Image 3 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.
Image 3: Conversational View
- Conversational View: When "Conversational View" is displayed, each participant's messages/conversations will be shown in the same panel. You have the ability to scroll through the conversation with the first message shown at the top of the list.