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Tools - Carrier Lookup Batches - How to Verify Participants Have a Valid Mobile Number to Receive Messages

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Tools - Carrier Lookup Batches- How to Verify Participants Have a Valid Mobile Number to Receive Messages

  1. Finding Carrier Lookup Batches
  2. Carrier Lookup Batches

 

Explanation:

NOTE: The carrier look up is an option when you do a CSV upload from the contacts page (you can access the contacts uploader by clicking the link  "uploading a CSV of contacts" from the Carrier Lookup Batches page)

For more information about uploading contacts with the carrier lookup option, please see article Contacts - Add New Contacts

This page shows the results of your carrier lookup, the purpose is to find out if the contacts you are uploading may not have mobile phones. If a contact uses a landline, they cannot receive a text message and would require your staff to physically call them on the phone.

When you download a file from this page, the CSV will have a column added to the left side "IsMobile"  this will say YES or NO to show the user which phones are mobile or non-mobile numbers.

 

 

1. Finding Carrier Lookup Batches

The numbered items in Image 1 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.

 

Image 1: Finding Carrier Lookup Batches
 
screenshot_-_carrier_lookup_batches.png
 
  1. Tools: You can find "Carrier Lookup Batches" on the Tools dropdown menu.

 

 

2. Carrier Lookup Batches

The numbered items in Image 2 correspond with the numbered list that follows the image. Refer back to this image if needed as you review the steps.

Image 2: Carrier Lookup Batches
 
screenshot_-_carrier_lookup_batches.png
 
  1. Carrier Lookup Batches Table:
    * Download: Download CSV file.
    * Filename: Filename of CSV file.
    * Mobile Count: The number of mobile phone numbers.
    * Total Count: The total number of phone numbers that the carrier lookup checked. For example: If you have 6 total and 1 mobile, that means you have 5 landlines in that batch.
    * Date: Date the carrier lookup was performed.
    * Delete: Delete the carrier lookup.

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