If I’m on a Direct Plan, can I upgrade to Basic or Plus to add two-way texting with my current setup?
FollowYes! In fact, if you are currently using Direct to send REDCap alerts or notifications via text message, you can keep those functions running.
Upgrading to a Basic or Plus Plan gives you access to the full Mosio dashboard, including two-way TextChat, automated scheduling with Storylines, Appointment Reminders, Autoresponders, and Alerts.
What is the difference between a Direct Plan and the Basic or Plus Plan?
To upgrade, contact client services and let us know. We'll help you with information on how to go about that.