What is the difference between a Direct Plan and the Basic or Plus Plan?

This is a common question.

The two quickest answers (related to functionality, not costs and "what you get") are this:

The Direct Plan is one-way text messaging only, configured inside of REDCap.
It utilizes the direct integration Mosio has with REDCap and your Direct Plan dashboard has strictly account management functions.
Basic and Plus Plans can also utilize the direct integration with REDCap (sending REDCap automated survey invitations as well as alerts & notifications), but includes all of the other Mosio two-way text messaging modules. We like to say "Basic and Plus give you access to the other 90% of Mosio's functionality."

What happens when you upgrade from Direct to Basic or Plus Plans?

Your texting numbers and logins stay the same. Along with the additional elements you get (more Projects/Text Lines, Messages/Segments, Team Logins, etc) you get access to all of the other Mosio modules: TextChat, Storylines, Appointment Reminders, SMS Surveys, and more robust reporting.

Also, if you previously were on a Direct Plan and sending REDCap survey links via one-way messaging, when you add Basic or Plus, your participants can reply to the message and engage in two-way text messaging.

How do I upgrade to Basic or Plus?

To upgrade, contact client services and let us know. We'll help you with information on how to go about that.

Here are some images below showing plans breakdowns and screenshots of the dashboards. We're updating views regularly, so some things may have changed when you read this, but these will give you an idea.

Plans Breakdowns