TextChat – Setting up Autoresponders

Even if (especially if) you don’t intend to use TextChat. Customize your autoresponder messages based on your communication preferences.

This video shows how to set up and tailor your Mosio autoresponder messages depending on whether you want to engage in live text chat or simply acknowledge incoming messages. You’ll learn how to set different replies based on days and times, and how to direct participants to email or phone support if live text isn’t available. A useful tool for setting expectations and maintaining clear, professional communication.

Transcript:

So setting up your autoresponders, there's two ways to go about it. First of all, go to your Microboard administration and you click on autoresponders. Now if you would like to receive and respond via text chat with participants, then you're going to send a message which is default to say your message has been received, thank you. You can have some version of that. And in fact, you can update it based on different days and times. Now if you don't want to communicate this way, then we suggest putting another different autoresponder that says something along the lines of, this is not a live communication channel.

Please call, email us at whatever your call to action is.

Some clients wanna be able to engage in a live text chat setting. So they'll have that autoresponder that lets people know either we're closed and we'll get back to you or we're here and we'll respond as quickly as possible. But if you don't want that text chat system set up in that way, then this is how you change the autoresponder. And I would just keep it at, you know, the twenty four seven for that for that particular call to action.