Procurement/Billing FAQs
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How do we request a quote for our project?
You may request an "Instant Quote" for any of our Mosio Plans using our Mosio Plan online order form. If you are interested in receiving a quote for our Mosio Pro Plan or RCD License, please contact us. Our Client Services team will be in touch with you.
Our organization requires MSA and/or BAA for any IT projects. How do we start that process?
Please contact our Mosio Client Services team at pd//@//mosio.com (or use the Submit Request link above). We will be in touch with you to get the procurement process started.
What are the acceptable forms of payment?
We accept all major credit cards (including institutional virtual credit card), ACH transfer, or paper checks. Electronic payment is preferred. If your organization requires an ACH authorization form, please forward it to pd//@//mosio.com (or use the Submit Request link above).
How do we request a COI with additional insurer?
Please send your request together with detailed Insurer information to pd//@//mosio.com (or use the Submit Request link above).
How do we request an W-9?
Please contact us for a copy of our W-9 form.
Who do we contact if we have a billing/invoice question?
Please email pd//@//mosio.com (or use the Submit Request link above). if you have any questions about billing and payment.
How long will it take for my team to start using Mosio?
The Development team is sent a notification to set up your account right after we invoice or receive a PO, provided we don't have any additional billing or procurement related questions. At that point they also start the 10DLC registration process for your first texting number.
Where should we send purchase orders (POs)?
The email address to our billing team is included in the emails you receive when you order.
Will Mosio sign our Business Associate Agreement (BAA)?
For clients with an RCD License, BAAs are reviewed by our team. If we have questions or follow ups, we'll work with your contacts for resolution and signatures.
Who in your organization will be responsible for setting up the vendor portal?
Someone on our client services team will take care of that.
We need a copy of your W-9 and certificate of insurance (COI).
No problem, send us an email (or submit a request from this page) and we'll get those to you asap.
Can we split up payments over multiple years?
If you are using the order form on our website, place the order for the number of months you'd like in the first part of the payment period. You can then extend your license period for additional months/years when the initial license is about to end.
What some clients do is use our "Instant Quote" form to get a quote on our letterhead for the full amount of their project. They use this in grant and budget proposals. Then they'll come back to the form to place their order in whatever payment segments they need for their funding requirements.