How to Send MMS Images via Text Message from REDCap with Mosio [Video Guide]

Need to send images to research participants via text message from REDCap? This video guide shows you how to send MMS (multimedia) messages through Mosio’s REDCap integration — including how to upload images, generate embed codes, and paste them into your REDCap alerts or survey invitations. MMS messaging requires a Mosio Basic or Plus plan.

In this video we show you how to send mobile images (MMS) messages initiated from REDCap. It's important to note that you need a Basic or Plus Plan to do this.

A picture is worth a thousand words. Sending and receiving MMS messages there is a premium cost. 
1 MMS = 5 Message/Segment Credits.

Transcript:

Alright, so here's what we're going to do. We're going to show you today how you can send MMS images via Mosio from REDCap. Now, it's important to note you need a basic or a plus plan to do this. What I'm going to do from the main dashboard is I'm going to go to tools, images.

Image Manager and then that's actually going to take me to my image list here. So I'll choose files. I've already done this. I've got one ready to upload.

And then I'm going to click Upload. And it will actually give me this little snippet of code. So I'm going to take that code and I'm going to copy it. I can also replace the image.

Or remove the image if it doesn't look good when I'm testing it on phones. And then what I'm going to do is I'm actually going to go to basically paste this into red cap. But what I'm showing here is inside of the direct functions. We have these character counters.

And you can. and craft your messages in advance of pasting them into red cap. This is a good idea because it shows you how many messages and segments and characters that you have. So I'm just going to paste this here.

And uh and then I'm going to copy it and. and uh paste that into red cap. Now what Mosio does is it will actually because it knows that this image is associated with this particular project, when it sees that code come in, it will actually parse it out and send the message instead. So the.

The subjects will only see in this message, they'll only see hello. Do you like baby pandas, they won't see any of this other coding. That's it. Uh again, you need a basic or a plus plan to do this.

Start on your dashboard. Go to tools. Image manage. Add your image. Grab the tag used in the message.

Place the tag and you're good to go. If you have any questions, let us know. Thanks and have a great day.

Frequently Asked Questions

Q: Can I send images via text message from REDCap?

A: Yes. With a Mosio Basic or Plus plan, you can send MMS (multimedia) messages from REDCap. Upload your image to Mosio’s Image Manager, copy the embed code, and paste it into your REDCap alert or survey invitation message.

Q: How much does it cost to send MMS messages through Mosio?

A: MMS messages use a premium rate: 1 MMS message = 5 message/segment credits. This applies to both sending and receiving MMS messages.

Q: Why would I send images instead of text in a research study?

A: A picture is worth a thousand words. MMS images can help convey information visually — such as instructions, diagrams, or educational materials — and can also help avoid SHAFT content restrictions that may block certain text-based messages from being delivered.

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Want to add MMS messaging to your REDCap study? Visit our plans page to see which plan includes MMS, or join our virtual office hours for a live demo.