Account Plans, Explained
FollowMosio offers flexible self-service SaaS pricing tailored to the needs of research teams. Depending on your usage and features required, you can choose between month-to-month billing or longer-term commitments - with discounted rates for 12+ month licenses to align with variable study timelines.
Each Plan provides you with a different number of Projects (Texting Numbers included), Outbound Message/Segments, and Team Logins.
Visit the Plans Page for more detailed information.
| Plan | Best For | Main Features |
|---|---|---|
| Direct | One-way messaging, REDCap only. |
4 x Projects / Text Lines / Team Logins / API Keys for REDCap One-way texting from REDCap; ideal for automated survey links and alerts via REDCap alerts module. Direct Integration with REDCap only. |
| Basic | Two-way text messaging, small teams. |
10 x Projects / Text Lines / Team Logins / API Keys for REDCap Access to all modules: TextChat, Storylines, SMS Surveys, Alerts, Appointment Reminders. Direct Integration with REDCap, included. 3,000 outbound credits per month.* |
| Plus | Two-way text messaging, departments, large labs. |
30 x Projects / Text Lines / Team Logins / API Keys for REDCap Everything included in Basic, but with more. More custom configuration options (fee-based) available. 7,500 outbound credits per month.* |
*Message credits roll over to the next month/year as long as you have an active account plan.
EXTRAS
Messaging Credits: Additional credits are $99 per 5,000 segments. The $99 is not a monthly charge, it's for 5,000 credits added to your total account plan.
Projects / Text Lines: Each project includes a dedicated local phone number (10DLC registered). You can add more for $9/month, prorated to the remainder of months in your current account plan.
Team Logins: You can purchase additional logins for $3/month. Use the Order Page or Contact Client Services and we'll invoice you for $3/month, prorated to the remainder of months in your current account plan.
APIs: All plans come with Mosio API keys for REDCap. If you'd like access to a limited number of Mosio APIs for developing your own solution, a Basic or Plus Plan is required. Contact us for more information.
The Mosio Hierarchy: Plans, Projects, and People
Every Mosio account follows the same structure. Understanding where you fit makes it much easier to know who to ask when you need something set up.
Account Plan The billing-level container for your organization, department, or study team. One Account Plan is purchased from mosio.com/plans, and it has exactly one Plan Owner responsible for billing and overall plan management.
Project A Project is a text line that lives inside your Account Plan. Each Project has its own phone number, contacts, message history, and team members. Depending on plan tier, a single Account Plan can contain one Project or many.
Users (aka Team Logins) Users are added to individual (or multiple) Projects, not to the Account Plan as a whole. Each user has a permission level that controls what they can see and do. For the full breakdown, see What are the various account logins and permission levels?
Where do you fit in?
"My department, PI, or institution already has Mosio." That means someone at your organization is the Plan Owner or a Plan Admin on an existing Account Plan. To get a new text line, ask that person to create a new Project for you. Mosio cannot create a Project under someone else's plan on their behalf, even if you work at the same institution.
"I need to start fresh." You are looking to become an Account Plan Owner. Visit mosio.com/plans to choose a plan, or request a quote at mosio.com/iq.
"I don't know who owns our plan." Check with your research administrator, IT department, or whoever handles software purchases at your organization. If you genuinely can't track them down, contact us and we can help confirm who's listed.