How do I get support? Follow You first need to make sure REDCap at your organization has enabled Mosio. Only a REDCap Administrator can enable Mosio services. Mosio’s REDCap Direct is self-service with good information and guides at https://www.mosio.com/redcap-guide If you don’t find what you’re looking for on that page, you can submit a support ticket. Related articles Do I need a different Mosio API Key for each REDCap Project? Getting Started - How To Sign Up for Mosio REDCap Direct Getting Started - How to Register my SMS Program to Prevent Spam Blocking