How do I get support? Follow You first need to make sure REDCap at your organization has enabled Mosio. Only a REDCap Administrator can enable Mosio services. Mosio’s REDCap Direct is self-service with good information and guides at https://www.mosio.com/redcap-guide If you don’t find what you’re looking for on that page, you can submit a support ticket. Related articles How to Schedule REDCap Alerts and Notifications with Mosio Contacts - Add New Contacts Participant Profile - Personal Storylines Tab Is there two-way text messaging with the Direct Plan? How do I Manage My Mosio Account/Billing?