How do I get support? Follow You first need to make sure REDCap at your organization has enabled Mosio. Only a REDCap Administrator can enable Mosio services. Mosio’s REDCap Direct is self-service with good information and guides at https://www.mosio.com/redcap-guide If you don’t find what you’re looking for on that page, you can submit a support ticket. Related articles Mosio REDCap Direct - How to Configure REDCap to send SMS through Mosio Do you offer voice services as well? Getting Started - How to Register my SMS Program to Prevent Spam Blocking Video: How to Enroll and Monitor Study Participants (2 Minutes) What happens when a participant replies to a message in the Direct Plan?